{"id":11976,"date":"2026-10-02T13:43:58","date_gmt":"2026-10-02T12:43:58","guid":{"rendered":"https:\/\/greenparts.be\/?page_id=11976"},"modified":"2026-10-02T13:43:59","modified_gmt":"2026-10-02T12:43:59","slug":"remboursement_retour","status":"publish","type":"page","link":"https:\/\/greenparts.be\/fr\/terugbetalen_retournering\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><b>C\u2019est une page d\u2019exemple.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vue d'ensemble<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d\u2019origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plusieurs types de marchandises sont exempt\u00e9s de la possibilit\u00e9 de retour. Les produits p\u00e9rissables tels que les aliments, les fleurs, les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9s. Nous n\u2019acceptons \u00e9galement pas les produits d\u2019hygi\u00e8ne ou de sant\u00e9, les mati\u00e8res dangereuses, ni les liquides ou gaz inflammables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autres articles non remboursables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cartes-cadeaux<\/li>\n<li>Produits logiciels t\u00e9l\u00e9chargeables<\/li>\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour compl\u00e9ter votre retour, nous avons besoin d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez ne pas renvoyer votre achat au fabricant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il existe certaines situations dans lesquelles seuls des remboursements partiels sont accord\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Livres pr\u00e9sentant des signes \u00e9vidents d'utilisation<\/li>\n<li>CD, DVD, bande VHS, logiciel, jeu vid\u00e9o, cassette ou disque vinyle ouvert.<\/li>\n<li>Tout article qui n'est pas dans son \u00e9tat d'origine, est endommag\u00e9 ou d\u00e9pourvu de pi\u00e8ces en raison de circonstances ind\u00e9pendantes de notre faute.<\/li>\n<li>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du refus de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est accept\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 sur votre carte de cr\u00e9dit ou votre m\u00e9thode de paiement initiale, dans un d\u00e9lai d\u00e9termin\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">R\u00e9cup\u00e9rations tardives ou manquantes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n\u2019avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d\u2019abord votre compte bancaire \u00e0 nouveau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez alors votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, il peut prendre un certain temps avant que votre remboursement soit officiellement effectu\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez ensuite votre banque. Il peut souvent s\u2019\u00e9couler un certain temps avant que le remboursement soit effectu\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez fait tout cela et que vous n\u2019avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l\u2019adresse {adresse e-mail}.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Articles en vente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seuls les articles \u00e0 prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s. Les articles en promotion ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles qui sont d\u00e9fectueux ou endommag\u00e9s. Si vous devez les remplacer par un article identique, envoyez-nous un e-mail \u00e0 {adresse e-mail} et envoyez votre article \u00e0: {adresse physique}.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des cadeaux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si l\u2019article a \u00e9t\u00e9 marqu\u00e9 comme un cadeau lors de son achat et exp\u00e9di\u00e9 directement \u00e0 votre domicile, vous recevrez un cr\u00e9dit-cadeau correspondant \u00e0 la valeur de votre retour. Une fois l\u2019article retourn\u00e9 re\u00e7u, un certificat-cadeau vous sera envoy\u00e9 par courrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si l\u2019article n\u2019avait pas \u00e9t\u00e9 signal\u00e9 comme un cadeau lors de l\u2019achat, ou si le destinataire de la livraison avait command\u00e9 le produit lui-m\u00eame afin de le vous offrir plus tard, nous vous remettrons un remboursement au destinataire et il en saura plus sur votre retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retour des envois<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, veuillez l\u2019envoyer \u00e0 l\u2019adresse suivante : {adresse physique}.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous serez responsable du paiement des frais de livraison pour le retour de votre article. Les frais de livraison ne sont pas remboursables. Si vous recevez un remboursement, le co\u00fbt des frais de retour sera d\u00e9duit de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selon votre lieu de r\u00e9sidence, le d\u00e9lai de livraison du produit \u00e9chang\u00e9 peut varier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous retournez des articles plus co\u00fbteux, vous pouvez envisager d\u2019utiliser un service de livraison suivi ou d\u2019acheter une assurance de livraison. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Avez-vous besoin d'aide ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez-nous {email} pour toute question concernant les remboursements et les retours.<\/p>","protected":false},"excerpt":{"rendered":"<p>This is a sample page. Overview Our refund and returns policy lasts 30 days. 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